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Refund Policy

SUNBLOC LLC — REFUND & CANCELLATION POLICY Last Updated: May 20, 2026

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Thank you for joining the Sunbloc Beta Founding Member program. Because the Platform grants immediate access to proprietary digital software tools, instructional video content, and a gated community forum, we maintain a strict, transparent, and fairly administered refund policy as outlined below.

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1. The 48-Hour Assessment Window

We want you to feel confident in your investment. From the timestamp of your Wix order confirmation email, you have forty-eight (48) hours to explore the Platform and evaluate whether it meets your technical goals.

During this window, you are encouraged to:

  • Log into the Sunbloc Solar Design Tool and test system modeling configurations;

  • Review the foundational structure of the instructional webcourse;

  • Interact with the Beta Founding Member community forum.

To request a refund within this window, you must submit a written refund request via email to [matthewjwheeler@sunblocproducts.com] before the 48-hour period expires. Refund requests must include your full name, the email address associated with your account, and your Wix order confirmation number.

Once the 48-hour window closes, all sales are final and non-refundable. No exceptions will be made after this period for any reason, including non-use of the Platform.

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2. Processing Fees

Because payment processing fees are assessed by third-party providers at the time of transaction and are non-recoverable by Sunbloc LLC, any approved refund will reflect the original purchase price minus the exact processing fees charged by your selected payment method.

Processing fees vary by payment method as follows:

  • Credit/Debit Cards via Wix Payments: Fees are assessed at Wix Payments' current published merchant rate at the time of transaction.

  • PayPal / Venmo: Fees are assessed at PayPal's current published merchant rate at the time of transaction.

  • Apple Pay / Google Pay: Fees are assessed at the applicable network rate at the time of transaction.

  • Buy Now, Pay Later (Afterpay, Affirm, Klarna): See Section 4 below.

Sunbloc LLC does not retain payment processing fees. The deducted amount reflects only what was collected by the payment network at the time of your original transaction. The exact fee amount applicable to your refund will be communicated to you in writing before your refund is processed.

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3. Refund Processing Timeline

Refunds are processed manually by Sunbloc LLC. Once your refund request is reviewed and approved, please allow five (5) to ten (10) business days for the refund to be reflected in your original payment account. Processing times may vary depending on your payment provider.

You will receive written confirmation via email when your refund has been initiated.

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4. Buy Now, Pay Later Providers (Afterpay, Affirm, Klarna)

If you completed your purchase using a Buy Now, Pay Later provider (Afterpay, Affirm, or Klarna), please be aware that your repayment obligations to that provider are governed by your separate agreement with them and are independent of Sunbloc LLC's refund policy. An approved refund from Sunbloc LLC will be submitted to the applicable BNPL provider; however, the timing and mechanics of how that refund is applied to your outstanding balance are determined by the provider, not by Sunbloc LLC. We recommend contacting your BNPL provider directly to understand how a refund will affect your payment plan.

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5. Access Revocation and Forfeiture of Lifetime Benefit Upon Refund

The Beta Founding Member pricing includes a lifetime access benefit — meaning your single beta purchase locks in permanent access to all future Sunbloc off-grid digital design products at no additional cost. This lifetime benefit is exclusive to Beta Founding Members who maintain an active, paid enrollment.

Upon issuance of an approved refund, the following will occur:

  • Your account will be closed and all access to the video webcourse, Solar Design Tool, saved design data, and community forum will be permanently revoked;

  • Your Beta Founding Member seat will be forfeited and may be reallocated to another participant on the waiting list;

  • Your lifetime access benefit will be permanently voided. Future Sunbloc digital design products, platform updates, and community ecosystems will be available to you only at the standard public pricing in effect at the time of any future purchase — the beta founding member rate and lifetime access guarantee will not be reinstated under any circumstances;

  • Any course materials, design outputs, or community content accessed during your enrollment period must be deleted from your personal devices. Retention or use of such materials following a refund constitutes a violation of the Sunbloc LLC Terms of Service and may result in legal action.
     

6. Chargebacks and Payment Disputes

We encourage you to contact us directly at [support@sunblocproducts.com] before initiating any chargeback or payment dispute through your bank or payment provider. We are committed to resolving legitimate concerns promptly and fairly within the framework of this policy.

If a chargeback is initiated outside of the 48-hour refund window without prior contact with Sunbloc LLC, we reserve the right to contest the chargeback, provide documentation of platform access and this policy to the relevant payment provider, and permanently suspend your account pending resolution. Chargebacks determined to be fraudulent or filed in bad faith may be reported and pursued under applicable law.

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7. No Refunds Outside This Policy

Refunds will not be issued for any of the following:

  • Requests submitted after the 48-hour window has closed;

  • Failure to use or engage with the Platform during the enrollment period;

  • Dissatisfaction with course content that was accessible and reviewable during the 48-hour window;

  • Technical issues attributable to the user's own hardware, internet connection, or device configuration.

For technical issues attributable to the Platform itself, please contact us at [support@sunblocproducts.com] and we will work to resolve the issue promptly.

Sunbloc LLC Arizona, USA [support@sunblocproducts.com]

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